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Delivery Information

Shipping Policy

Turnaround

All orders are shipped within 48 hours.

Carriers

We use the following carriers to deliver our orders:

Canada Post

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  In the event a shipping rate at checkout is substantially inaccurate we reserve the right to cancel or adjust the order.  In the event your order is cancelled or requires adjustment you will be notified so a resolution can be reached.

Free shipping is available on all Canadian orders reaching $100 before applicable tax.  Orders eligible for free shipping will be shipped via Regular Parcel Canada Post services.

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Local Pickup

Once your order has been placed we aim to have it ready for pickup within 1-2 business days.  You will be notified by e-mail when your order is ready for pickup.  This e-mail will include what hours the item is available for pickup.  Please do not show up unexpected as you will be turned away.

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Theresa Nicole's Home Salon